Shipping & Returns
REPRINT & REFUND POLICY
No reason for refund
The products we sell are printed on demand, which are customized products. No refund without reason is accepted, but we are happy to help if there is any problem with the goods
Reprint & Refund Policy
While we want every order to be perfect, mistakes can happen from time to time.We can provide reprint or refund for your order.
When uhdcanvas doesn’t cover the Reprint/Refund cost:
1. The product does not have the flaw the situation, but does not like our product
2. When filling in the wrong order information, such as delivery address, product style, product size, etc
Exchange Policy
uhdcanvas does not offer exchanges for products that are ordered. We do not have an inventory of products and due to the one-off and highly personalized nature of print on demand, we do not maintain stock to exchange items.
SHIPPING & DELIVERY
Order Cancellations and Address Changes
Please note that it’s not possible to cancel, or change orders, nor update addresses once the orders are in production.
If the address is filled in incorrectly, the goods will be returned to the manufacturer, and the goods will be delivered again after changing the correct address. The transportation cost of the re delivery is borne by the customer.(The return of goods service is only applicable to us customers)
Lost in Transit
If the goods are lost in transit, contact us and we will remanufacture and deliver for you free.
Packages are considered lost in transit when the products in the order do not arrive at the shipping address provided within the maximum shipping/transit timeframes. A package is considered lost in transit if the shipping timeframe exceeds the maximum shipping/transit timeframe.
When will I get my art?
As soon as we get your order, we start custom-making it. Average processing + transit times are below.
Processing
| Product Type | Processing Time |
| Framed Canvas Wraps | 3-7 business days |
| Canvas Wraps | 3-7 business days |
| Matte Paper | 2-4 business days |
| Matte Canvas | 2-4 business days |
Delivery（Use UPS or Fedex standard delivery）
| Place of delivery | Transit Time |
| United States | 3-7 business days |
| European Union | 2-6 business days |
| Canada | 5-10 business days |
| Australia | 3-7 business days |
Outside of the United States , All international orders may be subject to import duties and taxes assessed by local governments
How will my art be packaged?
Framed canvas wraps, canvas wraps and framed prints are packaged with transparent plastic bags to prevent dust. There are styrofoam protection corners around, packed in cardboard box.
Professional prints and hanging canvas prints are packaged in paper rollers, so the paper will not be creased when delivered.
we’ve taken great care to choose the most protective method of handling and delivering your art.
How do I track my order?
You can quickly check the status of a current order with your order number and email address. As soon as your art ships, we’ll send you a confirmation email that includes a tracking number.
Is my package insured?
uhdcanvas.com guarantees your satisfaction 100%. On the rare chance that your package is lost or damaged upon arrival, just contact our Customer Support Team.